transparent real estate
strategy / innovation / economy / intelligence / technology
TRANSPARENT REAL ESTATE

Newsweek Realizes Realtors are all over Facebook


Facebook and Realtors have gone mainstream with this Newsweek article "Can Facebook Revive the Real Estate Market?":

Among realtors, the technology seems to be approaching a tipping point. Bill Sands, a broker in central Pennsylvania, attended the National Association of Realtors convention in Orlando in November, and he spent most of his time attending seminars explaining how to use social networking sites to find clients and sell houses. "There was actually quite a bit of buzz about it—a lot of the [agenda] was about social networking," says Sands, who's begun using Facebook himself...

As for the real-estate community, the growing popularity of social networking is one bright spot during some really dark days. Says Wortmann: "I'm trying everything in a market like this, because something is going to work. And so far Facebook has been unbelievable."

I'm glad to see some general media validation of the efficacy of social media marketing. The mass consumer exposure propagates adoption for using the social media to research the housing market and find real estate professionals through social networks.

 del.icio.us  Stumbleupon  Technorati  Digg 

Managing Expanding Social Networks While Retaining Community


I think I'm in the extreme minority about the concept of consistently following or friending strangers in the social networks. It seems most people don't like the idea of embracing strangers until relationships are established. I've always thought it better to accept the invitation of a stranger to connect and then figure out what the connection is instead of blanket rejecting the relationship request (unless of course the request is unsavory).

I've found out it's pretty controversial to state I'll simply follow/friend a stranger if they follow me. Critics are saying only spammers and self promoters do this. They say a large following makes it impossible for conversation. In theory, it's true. But frankly, I'm developing more quality relationships from Twitter and Facebook despite having a large following because new opportunities come in from my new networks daily. And of course, many of the ideas and relationships are coming from strangers, who then become acquaintances.

For real estate professionals building a community network, it seems natural to follow strangers who may be interested in watching or getting more information about you. After all, you never know whether there is a professional relationship in the future.

I discuss this at Media Transparent. Any thoughts about this?

 del.icio.us  Stumbleupon  Technorati  Digg 

The Impending Death of Retail and Commercial Property

Admitted, death is too final a word... internet commerce is responsible for the disappearance of travel agencies and music retailers. In 2009, huge swaths of big box and mall shops, starting with the Circuit City liquidation, will die; manifestations of the great recession and the power of the Internet to trim bricks and mortar profits.


Scoble observation on Friendfeed

The new retail, exemplified by the Apple Store, starts to position itself as product showroom where consumers look, touch and test, and then go home and buy online.

Seeking Alpha's Jim Quinn paints a scary picture of "Ghost Malls" that will afflict the suburbs where there is an oversupply of space:

According to commercial real estate expert Andy Miller, the collapse will come more rapidly than the residential collapse.

By contrast, in the commercial world, the properties are fewer and much bigger. For example, you may have ten properties in a commercial pool that ultimately works its way into CDOs. Those loans are huge. You may have a shopping center loan in there for $25 million and an office building loan for $30 million dollars. As a result, if you have a default on just one of those loans, you can effectually wipe out all of the subordinate tranches. And that is why when you see the problems begin to appear on the commercial front, it's going to be a much quicker sort of devolution than we saw on the residential side. In the commercial world, most of the financing that happened outside of the apartment business was done by conduits, and there are no more conduits left, and conduits were doing the stupidest loans you could find. They were doing an advertised 80% loan-to-value, which was usually more closely aligned to a 100% loan-to-value. They were dealing with no coverage. They were all non-recourse loans. Many of them were interest-only loans. Those loans are now gone. You can't refinance them, and if you could, the terms would be onerous.

Billions of debt needs to be refinanced in the next two years and there is no one willing to make those loans. The major mall developers are so terrified they have made an all out press to get their fair share of the TARP. As retailers go bankrupt, vacancy rates have reached 9.4% for shopping centers, according to CoStar Group. With virtually no demand, rental income is plunging. With cap rates eroding and operating expenses going up, a perfect storm will hit mall developers in 2009.


 del.icio.us  Stumbleupon  Technorati  Digg 

RETechSouth - Learn the New Options that Transcend Blogging

We've heard the questions. Here are four answers that you'll only hear at the RETechSouth conference in Atlanta on March 20:

Question

RETechSouth Answer

Blogging is mainstream now?
Yes the blog is the new website. But writing long articles describing, say, FHA loans, has become optional. There are new ways to develop a powerful online presence that are easier, and dare we say, more fun.
What blog platform do I use?
Web 2.0 facilitated blogs, but we're entering a new phase (call it Web 2.5 ) that empowers any body to build highly collaborative websites designed to attract consumer traffic. We'll show how you can participate, or even build, this next generation consumer-focus website.
(And yes, we will explain the pros and cons of various blog platforms...)
How do I get started in social media?
Joining Facebook, LinkedIn, Twitter and other social networks without a strategy just prompts the question: "what the hell am I doing on Facebook?". We'll answer that question at RETechSouth (part of the answer is Facebook Connect )
Any more benefits?
Participate in the development of a new real estate marketing website based on monitoring the Atlanta housing market in real time. We use social media applications to easily upload and broadcast information you have (just solds, local news, interesting things only you know about) quickly and efficiently.



 del.icio.us  Stumbleupon  Technorati  Digg 

Completely Fooled by a Phishing Email!

Phishing is becoming very hard to distinguish. I got this email and it fooled me because I do my taxes in TaxAct Online, and I was waiting for the California tax version to come out. Note, nothing appears scammy, I just logged into my account expecting to complete my state returns... this is a real trap:


Clicking on any link brings the user to an identical looking TaxAct Online site. The real TaxAct Online needs to send an email out warning its clients about this immediately.

If you get caught inputting login data into a phishing application, go to UserNameCheck and change your passwords if you use similar passwords.

 del.icio.us  Stumbleupon  Technorati  Digg 

Web 2.5 Real Estate Marketing - Build your own Media Property


At Media Transparent today, I have a long discussion about how Web 2.0 has been maturing into mainstream acceptance:

1) It first ushered in the era of the blogger
2) Then bloggers and media writers started collaborating. The appearance of collaborative efforts like Huffington Post and Politico eclipsed individual blogs, which prompted the late 2008 lament about the decline of blogger influence. Collaborative real estate "magazines" are mirrored at Bloodhound, Agent Genius, Geek Estate, Lenderama, and MyFHABlog. These were the first indications of user generated "media properties".
3) Social networks have been proliferating, but they are already encountering fatigue. With Web 2.0 in maturity, the masses now see which social networks have the most users, and thus the most utility. The rest will slowly merge or disappear.

We're entering a new phase in real estate marketing where new Web 2.0 collaboration tools like Active Rain Team Blogs, Real Estate Tomato Matrix and Realivent facilitate brokerages and affiliated groups to build media properties. The distinction between media property and social network is important - media properties filter their content for quality and focus, while social networks accomodate all messaging created by their constituency and can appear haphazard. Consumers watch media, but they are not drawn into participating in a real estate social network. For example, Homescopes is positioned to "broadcast" filtered news and data on the local Northern California housing markets as a media property.

At Domus, we're starting a webinar series this Friday that teaches real estate and local business professionals how to build these media properties step-by-step.

 del.icio.us  Stumbleupon  Technorati  Digg 

10 Leading Trends for Real Estate in 2009

Wishing all of you a prosperous New Year! (we can use it...). Please also check out 10 Leading Trends for Social Media in 2009 at Media Transparent.

1) 2009 is the Year of the Mortgage.

Historically low interest rates artificially pushed down to stabilize the economy will be a once-in-a-lifetime window of opportunity. With economists predicting the 10-year bond rates (which generally correlate with mortgage rates) starting to rise in 2009, expect a wave of refinancing and a return of home buyers/investors wanting to lock down that low rate.

When? Once the market is comfortable that a bottom has finally been reached; and that is hard to predict. (According to bond market strategist Tony Crescenzi, new home inventories are plunging).
2) 2009 is the Year of the Economy

In the first half of 2009, the new Obama administration will focus solely on righting the economy with stimulus packages and an artificially low interest rate environment. This recession is global, and it seems that the Central Banks around the world will work in concord with similar stimulus policies. The global economic coordination is unprecedented in history and we'll see by summer whether this all works.

3) Consumers Will Demand Online Presence

Consumers demand online presence for retailers, travel, cars... everything. Those who aren't providing that presence (note Sears.com below) are being dragged down by their recession-induced low margin / high leverage bricks and mortar business model. The analogy to real estate brokerages is clear.

Consumers understand real estate agents need to leverage the Internet to market their properties. They will trust agents who can demonstrate this by how they market themselves online... that includes easy access to Web 2.0 conversation via a variety of social media. How can any agent today believe they can ignore the Internet ?

4)  Consumers Won't Buy Based on Week-Old News

Just as the internet has made the morning newspaper a digest of old news, Twitter and other micro-blogging applications are changing news digestion through minute-by-minute citizen broadcasting of breaking news and events. For the user, this amplification of news content is not data overload because the news is filtered via RSS feeds, special search criteria, or simply site visits. The example of following news on personal stock portfolios on Marketwatch.com is easily extended to following Twitter/Feedfuze feeds (like Homescopes, see #8 below) on local housing markets. Who is willing to purchase GM stock without checking the news? Who will buy a home during this period of economic instability based on month old NAR reports?

Frankly, it's the real estate agents' job to monitor their housing market on a daily basis and that's a major value proposition. The next five trends focus on how real estate agents can actively demonstrate their grasp of the market to their client base.

5) The Focus of News Will be Distribution over Creation

Before the Internet and citizen journalism, mainstream media owned the content it created (news, music and movies) and charged a lot for the consumption of that content. The social media now produces a lot of the online content and is disrupting the media industries by pushing the price for content consumption towards zero. Online news sources are now positioning themselves to be the most comprehensive "news re-sources" and in 2009 will start steering their readership to authoritative sources who may or may not be their own journalists. Among citizen journalists, real estate bloggers and Twitterers will benefit from the exposure.

6) Discovery is the Killer App

Yelp on iPhone does it well. Go to any unknown city, and review site Yelp uses the iPhone GPS to find a well reviewed nearby restaurant or map the nearest gas stand within seconds. The best new applications of 2009 will create discovery opportunities. Discovery is best facilitated by: 1) referrals from the social media, and 2) breaking news of actionable content, 3) new contextual search capabilities that deliver higher relevancy results than a typical search engine.

For real estate professionals, getting a massive hyperlocal consumer population to "discover" you in a relevant way will be a key lead generation driver. See #7 and #8.

7) The Question: "What I am doing on Facebook?" is Finally Answered.

Facebook Connect, and its social network cousins Google Friend Connect, and the still obscure MySpace ID will facilitate the portability of social networks, or the "social graph". This will be one of the most powerful applications towards creating a social media business model in 2009, but is hard to explain to social media newbies. What does it mean?

Through Facebook Connect, consumers log into other sites using their Facebook login details. Once inside the site, users can discuss or post their activities in real time to their Facebook network. The effect is to bring in their network of friends into the hosting site. For real estate sites, allowing consumers to log in through their Facebook ID becomes a viral invitation for developing conversations around real estate, and an opportunity to add new Facebook friends (and potential clients) from Facebook networks.

Remember, on Facebook and other social networks, strangers who want to "friend" you may want to hire you. Don't try to be exclusive or put them off (unless they are truly repulsive).

8) Revolutionary Do-it-yourself Real Estate Marketing

Real estate agents who really understand the power of blogging and social media marketing are frustrated with how little support or education they receive from brokerage management. Some even try to hinder Web 2.0 activity. Screw that.

Agents can now set up their own marketing systems based on providing "breaking news" coverage of their local or regional housing markets (Domus Consulting is working with agents, organizations, and brokerages to show them how). Homescopes is a working example of agents devoted to chronicling breaking news on the Northern California market, and it's unique because the agents come from a variety of brokerages and are united in their commitment to creating an informational site like no other. New Homescopes-like sites are in planning stages across the US, as well as overseas. In addition, these new sites may grow into valuable online assets.

9) Social Capital is the New SEO

Developing a strong online reputation that the social media can point to is far more credible than a search engine referral. In fact, the more social capital one owns, the better the search rank anyway.

What is Social Capital? In most practical terms, it's the measure of how powerful your social network is in referring business to you. As any social networking strategist will tell you, the best way to build social capital is to "link" and develop relationships with the social "hubs" - people that are also well connected.

Twinfluence, a Twitter analytical application, demonstrates how powerful Twitter's reach can be:
  • Reach is measured as the sum of the number of followers plus the number of second degree followers.
  • Social Capital is calculated by dividing the reach (6,960,480) by the # of followers (7,325), which estimates that each follower averages 915 followers themselves.
Twitter is a highly viral application that builds social capital quickly because Tweets are distributed and shared frequently, even up to the minute, compared to other media. Most Twitterers can confirm how often top Twitterer names appear because their second degree followers are conversing with or referring to them.

Quibblers will say what's the use of 7,000,000 strangers within reach? Answer - this is consistent and ubiquitous viral branding. That's why real estate agents advertised in local newspapers pre-internet... to be known.
10a) The Re-Positioning of Blogging

One year ago, blogging about real estate was the best way to create an individual online presence. After a year of seeing a majority of agents try and fail to maintain a blog on Active Rain and other platforms, we recognize the challenges of blogging - writing often and learning the new technologies - is quite disconnected from the business of transacting real estate. At Domus Consulting Group, we've developed effective, easy to use social media marketing systems that are receiving good reviews.
For those up to the challenge, blogging still remains by far the best way to centralize the marketing message.

Conclusion: blogging is now only a component of an online marketing strategy.

10b) The End of the Blogging Platform Standard

For real estate bloggers in particular, Wordpress seemed to be the platform of choice for building a blog. Yes, Wordpress seems to be one of the most flexible and free options, but the blog is now only a part of a more complete social media strategy. New blog platforms developed for real estate professionals are now good alternatives: Active Rain and HomeGain are developing comprehensive blog-based marketing packages, Real Estate Tomato, Realivent and Bloodhound have customized the Wordpress platform for real estate. (With AR, Tomato and Realivent, one can also own the blog domain name, a key consideration in a blog setup). One can also maintain blogs at Trulia, Zolve and other myriad social networks.

Conclusion: the blog platform has become commoditized.



 del.icio.us  Stumbleupon  Technorati  Digg 

A Simple No-Video / No-Images Merry Christmas

Wishing everybody a Merry Christmas... as in Japanese tradition, we'll be more expressive for New Year's Day!

 del.icio.us  Stumbleupon  Technorati  Digg 

Why Real Time Breaking News and Blogging are Complementary


Real estate blogging has been a boon to consumers by describing the local housing markets in far greater detail than any news organization. The challenge in blogging has been in consistently maintaining market commentary with a journalistic discipline. I've been discussing the "breaking news" paradigm as the most time efficient way for blocs of agents, whether within a brokerage company or created via social networks, to maintain "ticker tape" market commentary to complement blogging. We're moving into the age of the "Real Time" Web.

Robert Scoble points out the problems associated with the compatibility of blogs and the Real Time Web:

The first time I saw the real-time web, I saw it when my tweets showed up on Twitter search and friendfeed within minutes. Sometimes within seconds. Now, imagine a world where everything worked like that. That’s the real-time web.

The problem is that our blogs don’t participate in the real-time web. They publish via RSS. RSS is not real time. RSS only publishes when a service like Google Reader asks for it. It has no way to wave its hand and tell your reader “hey, there’s something new here for you to get.” So, most RSS aggregators just visit on a regular basis, looking every few minutes to see whether something new has shown up.

For blogs that’s just fine. After all, most blogs take a few minutes to a few hours to write and it won’t kill you if you don’t read my words here for 20 minutes or longer.

But there’s a new expectation that we’re having thanks to Twitter. We want everything now in real time. I want to see everything that was published now and respond to it now and I want to have conversations about all that in real time

The point is both blogging and micro-blogging have different communication purposes, but adds "dimension" to the writer:
  • Blogging provides in-depth research, analysis and demonstrates domain expertise.
  • Micro-blogging alerts and validates analysis, and demonstrates commitment to market commentary.
  • Both enable conversations to happen.
Micro-blogging "breaking news" compels consumers ready to make a transaction compelled to "time" the transaction similar to how consumers watch Marketwatch.com to make stock buying decisions. No smart consumer is going to buy GM stock today without watching breaking news. Once the consumer is hooked on the breaking news, the consumer confirms their decision to "follow" the micro-blogger by examining their blog content for evidence of expertise. For real estate marketing, a micro-blogging and a blogging presence are very complementary to capture attention, and then validate expertise, respectively. All this consumer analysis is done without the bloggers' knowledge, making it even more important for the blogger/micro-blogger to focus on delivering useful content.


 del.icio.us  Stumbleupon  Technorati  Digg 

Can't Hide if You Have a Facebook Account


Australian Couple Served with Legal Documents via Facebook. Social media meets legal.

The world is turning anti-Orwellian; Big Brother doesn't force anybody into an online regimen, they all opt-in voluntarily. Even shady people need an online presence...

From the just released 2008 Pew Internet Survey (always a must read), Section 4 on Personal Transparency:

Prediction: Transparency heightens individual integrity and forgiveness. In 2020, people are even more open to sharing personal information, opinions, and emotions than they are now. The public’s notion of privacy has changed. People are generally comfortable exchanging the benefits of anonymity for the benefits they perceive in the data being shared by other people and organizations. As people’s lives have become more transparent, they have become more responsible for their own actions and more forgiving of the sometimes-unethical pasts of others. Being “outed” for some past indiscretion in a YouTube video or other pervasive-media form no longer does as much damage as it did back in the first decade of the 21st Century. Carefully investigated reputation corrections and clarifications are a popular daily feature of major media outlets’ online sites .

 del.icio.us  Stumbleupon  Technorati  Digg