Kudos to the US Trademark Office
Back in September last year, Sellsius alerted me with a fine how-to post on filing a trademark application for several brand names I own, one being "Transparent Real Estate. Later, I received an arcane email describing the disclaimers I also needed to file - I had to disclaim the generic use of the word "real estate" and to the layman, it wasn't quite clear what else needed to be done; there was no checklist. The email included the name and phone # of the Trademark Examining Attorney, Ms. Bulloff.
Now, you might assume that the US Trademark Office might be run like the DMV; the processing times take a while and the difficult to understand email was written by trademark attorneys who seem to assume that the action response is obvious. But this is what happened:
- I called up Ms. Bulloff, and she answered the phone
- She pulled my files electronically and explained exactly what I had to do on the Trademark Office website
- She doublechecked the wording I needed to use (legal language should always be templated)
- All done within 15 minutes. I told her I would write her a plaudit on the Office's service.
- Ms. Bullock said her supervisor Ms. Beck would be appreciative.
- I told Ms. Bullock to google her and Ms. Beck's name tomorrow and check out their props!
Technorati Tags: trademark, trademark office, sellsius
Wow.
I have a couple of trademark issues I need to attend to, but have procrastinated simply because I hadn't steeled myself to take on the red tape. Now I'm encouraged.
Kudos for you for pointing out something *good* that a government agency does. We're quick to bitch when things go wrong so it's nice to see someone sound off when something goes right.
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